【FAQ】
Q: How do I customize my own furry pet products? How long does it take?
A: You can refer to the "First Order" process on the official website. After the order is successfully placed, it will take about 1.5 to 2 months to complete the illustration and product.
Q: Will I receive the original image after ordering an illustration?
A: The copyright of all furry illustrations belongs to petstudiohk. No independent images will be provided and no reproduction is allowed.
If you want to take a picture of the illustration, you can purchase a phone wallpaper
Q: Will I receive a physical painting if I order a custom illustration?
A: If you only order illustrations (HKD298 per pet) , this item includes the cost of drawing the pet.
You will receive a watermarked copy to confirm the illustration. Physical products need to be purchased separately
Q: I have already completed the illustration, can I purchase the product again?
A: You can add items to your shopping cart at any time. Just select the items you want (eg. bed sheets) on the official website and check out.
Q: Completed illustrations, customized products How long does it take?
A: After confirming the order, the product will be shipped in about 14-21 working days
Q: Before I have completed the illustration and want to draw multiple expressions for my pet. Can I place an order directly?
A: If you are drawing a new illustration, you need to fill in the waitlist and arrange it again